Cancellation & Refund Policy

By registering for a CCA Figure Skating Club program, you agree to the terms below. 

1. Payment & Cancellation Deadlines

• Full Refund Deadlines: You may cancel your registration prior to your program’s payment deadline for a full refund with no penalty. The cancellation/payment deadlines are as follows:
  • Learn to Skate, Learn to Figure Skate, Figure Skating: September 1
  • Power Skating, Fall Pre-School & Hockey Buddies: October 1
  • Winter Pre-School & Hockey Buddies: January 1
• Unpaid Invoices: If payment is not received by your program's specified deadline, your registration will be cancelled, and the spot will be offered to the next skater on our waitlist.

2. Cancellations & General Refunds

• After the Deadline (Before Program Starts): Cancellations made after the payment deadline but prior to the start of the program will be processed and issued a refund minus a $50 administrative fee.
• After a Program Has Begun: Once a program has started, cancellations will result in no refund, unless approved for special circumstances (e.g., medical reasons or qualifying unforeseen personal events as outlined below).
• Missed Classes: We do not offer refunds, account credits, or makeup sessions for individual missed classes.
• Club Program Cancellation: If the Club cancels a program before commencement or during the season due to unforeseen circumstances, a full or pro-rated refund (based on attended sessions) will be issued.

3. Special Circumstances & Requests

• Injury or Medical Reason: Refund requests for the remainder of the season due to illness, injury, or medical reasons preventing participation must be accompanied by a valid doctor's note. Eligible refunds are pro-rated based on remaining sessions, less a $50 administrative fee.
• Unforeseen Circumstances: Refund requests due to unforeseen personal events (e.g., relocation, schedule conflicts) will be issued as an account credit for future sessions, pro-rated based on remaining sessions, less a $50 administrative fee.
• Submission Timeline: All requests for injury or unforeseen circumstances must be submitted within 30 days of the initial absence.
• Processing Time: Please allow up to 5 business days for the processing of eligible refunds.

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